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Hola is on, but I still can't access the app I want

There are several reasons why you might have trouble connecting. This topic covers various troubleshooting steps to help resolve the issue.


After each step, check if the issue still remains.


  • Try different server locations, certain locations might offer a more stable connection than others.

  • Clear app data and cache:
    1. Go to Settings on your Fire TV.
    2. Select Applications.
    3. In Manage Installed Applications, select the app you are having trouble with.
    4. Select Clear Cache, and then Clear Data.
    5. Reconnect to the desired country.

  • Restart your device (sometimes restarting your device will do the trick).

  • Uninstall the app, reboot your device, and install the app again.

  • To determine if this problem occurs only on the current network, check if the same problem persists when connecting to other networks as well.

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Hola app doesn't connect

There are several reasons why you might have trouble connecting. This topic covers various troubleshooting steps to help resolve the issue.


After each step, check if the issue still remains.


  • Restart your device (sometimes restarting your device will do the trick).

  • Clear Hola app data and cache:
    1. Go to Settings on your Fire TV.
    2. Select Applications.
    3. In Manage Installed Applications, select the Hola app.
    4. Select Clear Cache, and then Clear Data.

  • Uninstall the app, reboot your device, and install the app again.

  • To determine if this problem occurs only on the current network, check if the same problem persists when connecting to other networks as well.

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Why is my Firestick constantly buffering?

Buffering issues on your Firestick can be frustrating, but there are several steps you can take to ensure smooth streaming.


After each step, check if the issue still remains.


  • Restart Your Firestick

    Before diving into troubleshooting, try the simple trick of turning your Firestick off and back on. Sometimes, restarting your device will do the trick. Go to Settings, select My Fire TV, then choose Restart.

  • Check Internet Speed

    A slow internet connection is often the culprit behind buffering. Visit a reliable internet speed test site such as Speedtest.net to assess your connection speed.

  • Verify Network Status

    Navigate to Settings from the Firestick home screen, then select Network. Choose your connected Wi-Fi network and press the Play/Pause button to check the network status. Ensure that the signal strength is strong and the connection is stable.

  • Clear App Cache

    If buffering occurs while using a specific app, its cache might be causing the issue. Cache buildup can slow down performance. To clear the cache, go to Settings, select Applications, and then Manage Installed Applications. Choose the app you are having trouble with and clear its cache.

  • Manage Background Apps

    Running too many apps in the background can hog both bandwidth and processing power, leading to buffering. Head to Settings, then Applications, and finally Manage Installed Applications. Here, you can either Force Stop or Uninstall apps that are unnecessarily consuming resources.

  • Keep Firestick OS Updated

    Regularly updating your Firestick's operating system can improve compatibility with apps and overall performance. While automatic updates are typically enabled by default, you can manually check for updates. Go to Settings, select My Fire TV, then choose About. Scroll down to Install Update to see if an update is available.

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